About the Role
Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Submit warranty registration paperwork to manufacturers as new equipment is commissioned
• Submit completed equipment startup paperwork to customers
• Author detailed warranty coverage letters for projects and provide to customers
• Receive and respond to repair calls from customers
o Coordinate with service team dispatcher to schedule technicians to perform repairs
o Keep customer informed on when a technician will arrive and provide customer with a report after
o Work with service team to determine best approach to each warranty repair
o Submit warranty claims to equipment manufacturers for manufacturing defects as needed
o Following up on payment of outstanding claims through resolution
o Manages warranty parts orders and failed part returns as needed
o Arranges for failed parts to be shipped to the equipment manufacturer or to be scrapped
o Files all warranty service records to each job
• Keeps informed of all factory recalls and bulletins
• Coordinate factory recall campaign services as required
• Manage, track and generate reports for warranty expenses
• Other duties, as needed
Requirements
Customer service-oriented attitude. Applicant must take pride in providing customer service at levels that are considered above and beyond.
• Excellent communication skills are required. Must be able to communicate with building owners, installing contractors and equipment manufacturers in an efficient and effective manner.
• Strong organizational skills are required.
• Must be able to multi-task in a fast-paced environment.
• Must be able to understand and communicate technical information as it relates to commercial HVAC equipment.
• Must have excellent computer skills. Must excel in email communication. Other software includes MS Word, MS Excel and Adobe Acrobat or similar PDF file software for creating documents and editing documents.
• Must be comfortable and confident in managing warranty expenses and making wise financial decisions on how to spend warranty money.
• HVAC industry experience is a plus but not a requirement.
About the Company
Bluegrass Hydronics and Pump (BHP) has become a leading manufacturer’s representative in the industry for pumps, boilers, tanks, heat transfer equipment and anything in between. BHP conducts business with a high level of competence, product knowledge, honesty and integrity. Our firm works closely with consulting engineers and mechanical contractors to design, sell on new construction projects, renovation projects, and replacement projects.